Sonora Quest Laboratories – Safe Clinical Testing?

Sonora Quest Review

Sonora Quest is a laboratory in Arizona that allows hospitals and physicians to send their patients for a variety of tests. This is our review.

What is Sonora Quest?

Sonora Quest Laboratories is a medical facility that works alongside Banner Health and Quest Diagnostics. Sonora Quest is the largest lab system in the country, conducting thousands of tests for over 20,000 patients every single day. This facility is an accredited lab, but the important part is that it was accredited by the College of American Pathologists (CAP).

The lab at Sonora Quest gets a lot of traffic for being a facility that is only located in Arizona. However, high volumes of patients and testing is easy for the facility, since the company employs thousands of workers throughout the state. On a regular basis, Sonora Quest handles at least 57 million diagnostic tests every single year. The cities that usually get the most patients are Tempe, Tucson, Flagstaff, Prescott, and Yuma. However, there are smaller cities that also have a Sonora Quest Laboratory, like Sierra Vista.

Online scheduling can be done via computer or mobile device. This allows patients to be able to schedule their lab testing on their own time, which alleviates some of the stress of having to get the test done in the first place. Each person can schedule their test around work and other prior engagements, without the need to sit on hold with a customer service representative for hours and hours. In addition to the ability to schedule your own lab testing, you also can obtain your own lab results online, rather than waiting for the next available appointment with your physician.

Sonora Quest accepts many different types of insurance, which means that any patient that undergoes testing doesn’t have to worry about taking on hundreds of dollars in bills. When a patient has to get testing, Sonora Quest is all about making things easier for the patient.

Working for Sonora Quest

While Sonora Quest does a lot to ensure that patients feel secure and in control of their services, they also are dedicated to creating an environment that is equally positive for employees. Their efforts have been recognized multiple times, repeatedly earning them the title of “One of the Best Places to Work in Arizona” by the Phoenix Business Journal. They’ve held this title for seven consecutive years so far.

Employees at Sonora Quest are dedicated to their jobs because of the desire to help patients. With dedication and attention to detail, their treatment of each individual has earned them the 2009 Arizona Community Impact Award, which was given to them by the Arizona Corporate Excellence Awards.

Sonora Quest’s Accolades

Such dedication to customer service and quality has earned Sonora Quest recognition in a few areas. Along with the awards and accolades listed above, they have been the recipient of many other awards that discuss their excellence in service to patients and their ability to maintain the same treatment of their employees. Here are some of the other awards that Sonora Quest has received in recent years.

• “The Most Admired Companies in Arizona” by Arizona Business Magazine and Best Companies AZ
• “The Spotlight Award for Leadership Excellence” in 2013 by Arizona Business Magazine and Best Companies AZ
• “The Business Ethics Award” by the Better Business Bureau of Greater Arizona
• “The Arizona Governor’s Award for Quality,” which is the first time a healthcare facility has received the award
• “#1 Bioscience Company in Arizona” by Ranking Arizona

Tests Available at Sonora Quest

There are so many different tests that patients can have done at Sonora Quest, which makes it the most obvious choice for many physicians as well. If you have multiple tests that need to get done, it is highly likely that all of the tests can be done at the Sonora Quest facility.

While this is not a complete list of the available tests, here are just a few of the diagnostic tests available at Sonora Quest:

• Allergy testing
• Asthma testing
• Screening for autoimmune diseases
• Screening for cardiovascular disease
• Screening for Chronic Kidney Disease (CKD)
• Screening for Type 1, Type 2, and Gestational Diabetes
• Screening for organ donor compatibility
• Flow cytometry testing
• Gastroenterology tests
• Hematology/Oncology screenings
• HIV screenings
• Screenings for infectious diseases, which includes STIs and STDs
• Screening for Polycystic Ovary Syndrome (PCOS)
• Prenatal tests to determine genetic conditions
• Prescription drug monitoring

Billing for Sonora Quest

When you have your services done at Sonora Quest, the first thing they will ask for is your insurance information. Some insurance companies require a copay for diagnostic testing. However, if you do not presently have health insurance, they offer discounts for your bill.

Once your health insurance has processed Sonora Quest’s claim for your lab test, you will be assigned the remaining balance. To pay, you can speak with a representative directly, or you can sign on to the patient portal on the website to pay.

Locations for Sonora Quest

In Arizona, Sonora Quest has over 70 different locations across major and minor cities. If you do not know where the closest one is to you, the website offers a locator tool. By inputting your zip code, you’re able to find out how close you are to the nearest facility.

Contacting Sonora Quest

If you need to speak with a representative at Sonora Quest, you can fill in their electronic form online, or you can send correspondence to:

Sonora Quest Laboratories
P.O. Box 52880
Phoenix, AZ  85072

Conclusion

Sonora Quest Laboratories provide exemplary customer service and service to their own employees. If you need to have diagnostic testing performed in Arizona, they should be your first choice.

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